Managed service support is a type of service that allows you to get help with your IT equipment when you need it. This help includes hardware installation, software installation, and system upgrades. You’ll also receive assistance with resolving issues that occur with your technology.
Managed service support is a service that provides the support for your software as a service (SaaS) solution.
Before a managed service provider (MSP) can start offering managed service support, they need to have already set up their managed service support processes, including how they handle billing, support tickets, and other communications. While each managed service provider has their own system for managing and tracking support tickets, they should all follow a similar process.
This includes responding to incidents, managing change requests, providing end user support, and managing technology operations.
If you’ve never worked with managed service support before, you’re not alone. In general, managed service support is any type of support that your team provides to your customers. It can be as simple as helping customers resolve a billing issue. But it can also include providing help to your customers if they need to do something more complex, like install a new piece of software.
Managed service support is usually paid as a subscription fee.
Managed service support is a managed IT support service for your business that is provided through a managed service provider (MSP). This support is provided by the MSP and is usually paid as a subscription fee. Everything that is managed in the managed service support is covered by the subscription fee. This includes proactive monitoring, maintenance, security patches, and more.
This fee covers all aspects of the service, including responding to incidents.
Instead of having your own maintenance staff to support your in-home technology, our technicians are available to help with any issues your in-home technology may have. When you sign up for managed service support, we’ll fix problems whenever they occur, and our technicians will check your system to ensure everything is working properly. Plus, when you need parts replaced, we’ll have them on hand and ready to install.
It can also include change requests and managing technology operations.
With managed service support, your technology team partners with a vendor who provides ongoing support for your technology platform. This includes software applications, hardware, networks, and even data management.
Managed service support is better than outsourcing support.
Managed service support is essentially outsourcing your help desk. Instead of having an in-house team helping you manage and resolve issues, you hire a company that handles the entire support process on your behalf. This approach has many benefits. One of the biggest is that you don’t have to worry about the day-to-day operations of the help desk. You can focus on growing your business and providing the best products and services to your customers instead of managing an in-house team.
It offers companies better customer service, continuity, and quality of support.
Managed service support is a comprehensive IT outsourcing solution that includes comprehensive managed services, remote monitoring and management of your IT infrastructure, and proactive support. With managed service support, you receive proactive monitoring and management, regular maintenance, and security updates, all delivered by an expert team that knows your technology and your business. Plus, scheduling options mean you get peace of mind that your technology will be available when you need it and your team can focus on more important priorities.
Conclusion
Managed service support is when your provider monitors your IT systems around the clock, monitors for issues and works with you on solutions. The provider will fix issues as soon as they occur, rather than waiting for an issue to impact your business before addressing it. And the best part is that managed service support is included with your monthly subscription, so there are no surprises or extra costs!